Delete your Feel account

Open the Feel app and go to Settings > Account settings > Delete account. Deleting in the app takes effect immediately.

You cannot delete your account while you hold an active booking (paid, reserved, or checked in), or while a payment is still being resolved. First:

• End the booking in the app: My bookings > open the booking > End this booking. Ending a booking releases the space immediately, removes you from the hostel's community and group chats, cannot be undone, and does not refund any amount paid.
• Or, if a payment is unresolved, settle it first with support@usefeelapp.com.

Hostel operator accounts cannot be deleted from the app while they manage a hostel. Email support@usefeelapp.com and we will help.

You can also ask us to delete your account by email. Send a message to support@usefeelapp.com from the email address on your account, with the subject “Delete my account”. Sending from your account email lets us confirm the request is really yours.

Email us to delete your account

When your account is deleted, we remove:

• Your profile, username and photos.
• Your identity verification (KYC) details and ID photos.
• Your registration forms.
• Messages you sent in group chats.
• Your hostel reviews and complaints.
• Your saved hostels, notification settings and device notification tokens.
• Your support messages.

We keep records of past bookings and payments, with your name and personal details removed, because the hostel needs an accurate record of who occupied a space and what was paid, and Nigerian law requires financial records to be kept. This is explained further in our Privacy Policy.

Deleting in the app takes effect immediately. Requests sent by email are completed within 7 days, and always within 30 days, and we reply to confirm. Copies held in our database provider's backups are removed as those backups expire.