Privacy Policy

This policy explains how FEEL, a Fennik product available at usefeelapp.com and through the FEEL app, handles your personal information. It applies to students and hostel operators who use FEEL.

We collect information so you can book and so hostels can honour your reservation:

• Details you give us: your name, contact details, and the information needed to complete a booking, such as matriculation number, department, level, and next-of-kin details.
• Booking information: the hostel and room package you choose, your reservation record and receipt.
• Payment information: payments are processed by third-party providers. We receive confirmation of payment, but we don't store your full card details.
• Communications: announcements, complaints and messages you send or receive through FEEL.
• Usage information: basic technical data (like device and app usage) that helps us keep FEEL working and improve it.

We use your information to:

• Process your booking, create your reservation record and issue your receipt.
• Let your hostel confirm and manage your reservation and room assignment.
• Send you booking updates, announcements and responses to complaints.
• Keep FEEL secure, prevent fraud and double-selling, and meet legal obligations.
• Understand how FEEL is used so we can improve it.

We only process your personal information when we have a lawful reason to. Depending on the situation, our legal bases are:

• Performance of a contract: to process your booking and give you the service you signed up for.
• Consent: where you've agreed to something specific, like receiving certain notifications. You can withdraw consent at any time.
• Legitimate interests: to keep FEEL secure, prevent fraud and double-selling, and improve how the service works, in a way that doesn't override your rights.

We also process information where we need to in order to meet a legal obligation.

We don't sell your personal information. We share it only where it's needed to run the service, with parties who act as our processors and only receive what they need to do their job:

• Your hostel: the hostel you book with receives the booking and details it needs to confirm your reservation and assign your room.
• Paystack: to process your payments securely.
• Supabase: our database, authentication and file-storage provider, which holds your account and booking data on our behalf.
• Expo and Firebase Cloud Messaging: to deliver push notifications to your device.
• Legal reasons: where required by law, or to protect the rights and safety of users and the public.

Your information is stored on secure cloud infrastructure provided by the services above. Because these providers operate globally, your data may be stored or processed on servers located outside Nigeria.

Wherever your data is handled, we take steps to keep it protected, and to make sure any transfer happens with appropriate safeguards in place.

We keep your information for as long as you use FEEL and as long as we need it to provide the service, keep accurate booking records, and meet legal or accounting requirements. When we no longer need it, we take steps to delete or anonymise it.

The FEEL website uses only essential cookies, the ones needed for the site to work. We don't use them to track you across other websites.

The FEEL app uses local storage on your device to keep you signed in and remember your session, so you don't have to log in every time.

We take reasonable steps to protect your information against loss, misuse and unauthorised access. No online service can be completely secure, so we also ask you to help by keeping your login details private.

FEEL is operated in Nigeria, and we handle your information in line with the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act. You have the right to:

• Access the personal information we hold about you.
• Correct information that's wrong or out of date.
• Delete your information, where we're not required to keep it.
• Object to, or ask us to restrict, how we process your information.
• Withdraw any consent you've given.

To exercise any of these, email us at hello@usefeelapp.com. We may need to verify your identity first, and we'll respond within a reasonable time.

FEEL is intended for university students and hostel operators, and isn't directed at children. If you believe a child has given us personal information, contact us and we'll take appropriate steps.

We may update this policy from time to time. If we make a significant change, we'll do our best to let you know, and we'll always update the date at the top.

Questions about your privacy, or want to make a request? Reach us at hello@usefeelapp.com or support@usefeelapp.com.