Terms of Service

FEEL is a platform that helps Nigerian university students find, book and reserve hostel bedspaces, and helps hostel operators manage those bookings. FEEL is a Fennik product. In these terms, “FEEL”, “we”, “us” and “our” refer to the FEEL service, available at usefeelapp.com and through the FEEL mobile app.

FEEL connects students with hostels. The accommodation itself is owned and run by the individual hostels, not by FEEL.

By creating an account, booking through FEEL, or otherwise using the app or website, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use FEEL.

You need to be old enough to enter a binding agreement under Nigerian law to use FEEL. If you're using FEEL on behalf of a hostel or organisation, you confirm you're authorised to do so.

You agree to:

• Give accurate, current information when you register and book.
• Keep your login details private, and let us know if your account is used without your permission.
• Take responsibility for activity that happens under your account.

When you book through FEEL, you pay for your space and complete the required details, and you receive a reservation record and a receipt as proof of your booking.

• Prices, room packages and availability are set by the hostel and shown in the app.
• Payments are processed by Paystack. FEEL never stores your card details.
• Your booking and caution fees are paid to the hostel. FEEL charges a separate service fee for using the platform.
• Your reservation is tied to you. Room allocation on arrival is handled by the hostel using its dashboard.
• Refunds, cancellations and changes follow the policy of the hostel you booked with. Contact your hostel, or reach us and we'll help point you in the right direction.

FEEL works to keep records accurate and prevent a space from being sold twice, but the final accommodation, and its condition, are the hostel's responsibility.

If you use the FEEL admin dashboard to run a hostel, you're responsible for the accuracy of your listings, prices and availability, for the rooms and services you provide, and for treating students fairly and lawfully. You agree to keep your bookings and room assignments up to date and to honour the reservations students make through FEEL.

When using FEEL, you agree not to:

• Break any applicable law, or use FEEL for fraud or misrepresentation.
• Book, resell or interfere with spaces in bad faith.
• Post abusive, harassing or unlawful content in complaints, announcements or messages.
• Attempt to break, overload, scrape or gain unauthorised access to the service.

FEEL may let hostels post announcements and students lodge complaints. You're responsible for the content you submit and grant FEEL permission to display and process it as needed to run the service. We may remove content that breaks these terms.

The FEEL name, logo, design and software belong to FEEL and Fennik. You may use the service as intended, but you may not copy, resell or reproduce our branding or software without permission.

We work hard to keep FEEL running, but we can't promise it will always be available or error-free. We may update, suspend or discontinue parts of the service, and we may update these terms from time to time. If we make a significant change, we'll do our best to let you know. Continuing to use FEEL after a change means you accept the updated terms.

To the extent allowed by law, FEEL is provided “as is”. We aren't liable for the acts of hostels or third parties, or for losses outside our reasonable control. Nothing in these terms limits any rights you have that can't be limited by law.

You can stop using FEEL at any time. You can also ask us to close your account by contacting us.

We may suspend or close your account, or limit your access to FEEL, if you break these terms, use FEEL for fraud, or misuse the service in a way that puts other users, hostels or FEEL at risk. Where it's reasonable to do so, we'll let you know.

If your account is closed, any booking you've already paid for and confirmed still stands with the hostel, subject to that hostel's policy. We may keep some information after closure where we're required to, as explained in our Privacy Policy.

These terms are governed by the laws of the Federal Republic of Nigeria. If a dispute comes up that we can't sort out between us, it will be subject to the jurisdiction of the courts of Nigeria.

Questions about these terms? Reach us at hello@usefeelapp.com, or for support, support@usefeelapp.com.