Terms of Service

Feel is operated by Fenniks Digital Solutions Limited, of Ilorin, Kwara State, Nigeria. Feel is a product of Fennik. In these terms, “Feel”, “we”, “us” and “our” mean Fenniks Digital Solutions Limited, and refer to the Feel service, available at usefeelapp.com and through the Feel mobile app.

Feel helps students find, book and reserve on-campus bedspaces and off-campus housing, and helps hostels and landlords manage those bookings. The accommodation itself is owned and run by the individual hostels and landlords, not by Feel.

By creating an account, booking through Feel, or otherwise using the app or website, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use Feel.

• You must be at least 14 to use Feel, and at least 18 to take an off-campus tenancy.
• You agree to receive service messages (by email and push notification) about your bookings and account security.
• If you use Feel on behalf of a hostel or organisation, you confirm you are authorised to do so.

You agree to:

• Give accurate, current information when you register, verify your identity, and book.
• Keep your login details private, and let us know if your account is used without your permission.
• Take responsibility for activity that happens under your account.

All payments go through Paystack. The fees are:

• Rent and caution fee: set by the hostel, and paid to the hostel.
• Registration form fee (on-campus hostels that use forms): paid to the hostel.
• Feel service charge: paid to Feel.
• Agent fee (only for hostels where Feel acts as agent): paid to Feel.

Rent is paid to the hostel's account through Paystack. Feel does not hold rent, and Feel never stores your card details.

Payments are not refundable once your booking has gone through successfully. Take your time with the hostel's details, photos and other media before you book, because you cannot cancel a successful booking and get your money back. The only exception is where a payment did not complete properly, for example a bank or network issue with the payment method, in which case contact us to sort it out.

Separately, if you pay but a space can no longer be reserved (for example it filled up at the same moment), the payment is recorded as unresolved and is not written off. Contact support@usefeelapp.com with your reservation number and we will resolve it.

On-campus bookings last for the academic session and end when the session is closed for that school. The hostel handles admission and room allocation.

• Identity verification (KYC) is required before you book or claim an off-campus tenancy.
• The tenancy agreement is between you (the tenant) and the landlord. Feel prepares it but is not a party to it.
• Agreeing to it in the app counts as your electronic signature, and the legal name you entered during identity verification (KYC) is the name used as your signature on the agreement. Make sure it is accurate.
• Yearly tenancies end on their end date. If a tenancy is not renewed, the space is released a short time after it ends (currently 7 days) so the hostel can let it again.

The hostel assigns the room and block at check-in. If your details do not match, or you are not a student where that is required, the hostel can report the booking, and Feel may revoke it.

When you end a booking in the app:

• The space is released immediately and can be booked by anyone else.
• You are removed from that hostel's community and group chats.
• There is no refund of any amount you have paid.
• It cannot be undone.

A one-time code lets someone already living in a hostel link their tenancy to their Feel account. Each code works once, and the first person to use a code is linked to that tenancy, so keep it private. Using a code that is not yours is prohibited.

When using Feel, you agree not to:

• Break any applicable law, or use Feel for fraud or misrepresentation.
• Book, resell or interfere with spaces in bad faith.
• Attempt to break, overload, scrape or gain unauthorised access to the service.

Group chats have a purpose (for example Cruise, Study, Sport, and your block). Keep to it. Messages can be reported, and Feel or the hostel may remove content and apply temporary chat bans. Only people with a booking at a hostel can rate it, and false or paid reviews are not allowed.

You are responsible for the content you submit, such as complaints, reviews and messages, and you grant Feel permission to display and process it as needed to run the service. We may remove content that breaks these terms.

If you run a hostel on Feel:

• Your listings, edits, going online, and bank changes are reviewed by Feel before they take effect.
• Feel may hide or remove a listing from the app at its discretion (for example incomplete, inaccurate, test, or unsuitable listings), without deleting your account.
• You must keep your bank details accurate.
• You are responsible for the accuracy of your listings, prices and availability, for the rooms and services you provide, and for treating students and tenants fairly and lawfully.
• Tenant details you can see, including verified identity details, may be used only to manage that tenancy, must be kept confidential, and must not be shared or used for anything else.

The Feel name, logo, design and software belong to Feel and Fennik. You may use the service as intended, but you may not copy, resell or reproduce our branding or software without permission.

We work hard to keep Feel running, but we cannot promise it will always be available or error-free. We may update, suspend or discontinue parts of the service, and we may update these terms from time to time. If we make a significant change, we will do our best to let you know. Continuing to use Feel after a change means you accept the updated terms.

You can delete your account in the app under Settings > Account settings > Delete account, or at usefeelapp.com/delete-account. You cannot delete your account while you hold an active booking or an unresolved payment, and hostel operator accounts cannot be deleted from the app while they manage a hostel. Confirmed bookings and the records required by law are handled as described in our Privacy Policy.

We may suspend or close your account, or limit your access to Feel, if you break these terms, use Feel for fraud, or misuse the service in a way that puts other users, hostels or Feel at risk. Where it is reasonable to do so, we will let you know.

To the extent allowed by law, Feel is provided “as is”. We are not liable for the acts of hostels, landlords or other third parties, or for losses outside our reasonable control. Our total liability to you for any claim is limited to the total fees you paid to Feel in the 12 months before the claim. Nothing in these terms limits any rights you have that cannot be limited by law.

We are not responsible for failure or delay caused by events outside our reasonable control, including power or internet failures, network or provider outages, strikes, natural disasters, or government action.

These terms are governed by the laws of the Federal Republic of Nigeria. Before going to court, please contact us at support@usefeelapp.com and allow 7 days for us to resolve the issue. Any dispute we cannot resolve is subject to the jurisdiction of the courts of Nigeria.

Questions about these terms? Reach us at hello@usefeelapp.com, or for support, support@usefeelapp.com.